Terms and Conditions of Hire

Definitions:

  • Downunder Weddings Cars/ Classic Cruisers also referred to as ‘we’ or ‘us’. The customer may also be referred to as ‘you’, ‘the client’, ‘them’, ‘party’, or ‘hirer’.

  • Classic Cruisers is a division of Downunder Wedding Cars.

Acceptance of terms:

  • Hiring of vehicles from Downunder Wedding Cars constitutes immediate acceptance of these terms and conditions. You are not required to sign a copy to be bound by them.

Smoking, Alcohol and Security:

  • Strictly no smoking in vehicles. This includes any use of illicit drugs or narcotics. Alcohol may only be consumed in stretch limousines and not in any sedans or similar. Minors under 18 may not consume alcohol under any circumstances.

  • Formal hire is alcohol free, this includes BYO. No exceptions.

  • Our drivers may terminate hire, without refund and/or remove alcohol where in the driver’s belief customers are intoxicated or acting in an unruly manner.

  • Any additional cleaning or damage will be at customers cost. If alternate arrangements cannot be made, charges will go to the credit card provided as per Credit Card Authorisation Form.

  • Some limousines are equipped with recordable security cameras which are in use at all times.

Payment method and cancellation policy:

  • All bookings made with us will require a valid credit card number for security against the hire. This may be used for payment of any additional charges incurred or for any damage or cleaning fees if applicable.

  • A deposit of 40% is required per vehicle.

  • Any cancellation within 24 hours of booking will not incur any charges.

  • Any cancellation after this time must be in writing, and will incur loss of deposit.

  • Any cancellation within 60 days of event will incur charge of 50% of total hire cost.

  • Any cancellation within 30 days of hire will incur charge of total cost of hire.

  • These terms may apply individually to each vehicle hired.

  • In the event of any extreme unforeseen circumstances, we reserve the right to cancel or refuse service.

  • Please note a 2% charge is applicable to all credit card transactions.

Overtime and waiting time:

  • Waiting time or overtime rates are applied at 15 min increments after the first 5 minutes. These are $35 for cars and $80 for limos.

  • Unless orderly arrangements are made, these costs will be charged to your credit card.

Vehicle pick up times and availability of vehicles:

  • We will endeavour on our part to always honour requested pick up times. However, should our vehicle be delayed for any reason beyond our control, we shall not be held liable for any difficulties or extra costs arising from such delays.

  • In the unlikely event that the vehicle you booked cannot be supplied, all attempts will be made to organise a vehicle of similar vintage and appearance. If not possible, then we will attempt to organise another type of vehicle.

  • Due to the length of some stretch limousines, access to some streets or areas may be restricted. Therefore pick up or drop off at exact desired location may not be achievable.

Safety, belts and children:

  • Your safety is very important to us. For this reason, where seat belts are provided, it is compulsory that they are worn.

  • Our driver cannot give you the authority not to wear seatbelts, so please do not ask.

  • Children under 4 years of age may not travel in our vehicles as there is no provision for baby seats. A booster seat may be provided for children 4-7 years of age. Please request this at time of hire and know that this may vary pending the choice of the vehicle.

Photos:

  • You acknowledge that any photos taken by Downunder Wedding Cars may be used for future promotion or advertising purposes.